Refund policy

Awsum Thrift Return and Refund Policy

All Sales Are Final

Awsum Thrift, operated by Awsum Auctionz LLC, sells new, pre-owned, and vintage items. All sales are final, except for the issues described below or where applicable law requires otherwise. We do not accept change-of-mind returns, cancellations, or store credit requests.

This includes buyer’s remorse, sizing issues when measurements or sizing are accurately described, screen color variations, disclosed vintage wear, duplicate orders placed by the customer, and changes of mind. Please review the item description, photos, condition details, and any available measurements before purchasing.

Pre-Owned and Vintage Condition

Pre-owned and vintage items may show signs of age, use, or wear. Wear disclosed in the listing or clearly shown in the photos is part of the item’s described condition and is not grounds for a return. Please contact awsumthrift@gmail.com before purchasing if you have questions about an item.

Damaged, Incorrect, or Significantly Misdescribed Items

If your item arrives damaged, you receive the wrong item, or the item differs significantly from its listing description, contact awsumthrift@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging.

Keep the item and all packaging while we review the issue. Do not send anything back until we provide return instructions.

We will review the issue and arrange an appropriate resolution, which may include a return, replacement when available, or refund. Because many of our items are unique, an identical replacement may not be available.

Missing Shipments

If your shipment has not arrived or tracking shows delivery but you cannot locate the package, contact awsumthrift@gmail.com with your order number. We will investigate with the carrier and determine an appropriate resolution. We may request information needed to support a carrier or insurance claim.

Authorized Returns and Refunds

There is no standard return window for change-of-mind purchases because those returns are not accepted. If we authorize a return for an eligible issue, we will provide the return address, shipping instructions, and the deadline for sending the item back.

Return shipping arrangements will be provided during our review. We do not charge a restocking fee for an approved return involving damage on arrival, an incorrect item, or a significant listing discrepancy.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Your Legal Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection law.

Contact Us

For questions about an item or help with an order, email awsumthrift@gmail.com.