Shipping policy

Awsum Thrift Shipping Policy

Order Processing

Orders are normally processed and shipped within 2–3 business days, excluding weekends and holidays. Carrier transit time begins after shipment and is additional to processing time. If a delay affects your order, we will contact you with an update.

Shipping Rates and Delivery Estimates

Shipping charges and available delivery options are shown at checkout. Any delivery estimates are estimates, not guarantees. Carrier delays, weather, holidays, and other disruptions may affect delivery.

Shipping Addresses

Please review your shipping address carefully before completing your purchase.

If you notice an address error, contact awsumthrift@gmail.com immediately with your order number and the corrected address. Address changes are not guaranteed, particularly after an order has been processed or shipped.

If an order is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may be required before it can be resent.

Delayed or Missing Shipments

If your shipment is delayed or has not arrived, contact awsumthrift@gmail.com with your order number so we can investigate.

If tracking shows delivery but you cannot locate the package, check around your delivery location and with household members or building management, then contact us promptly if it remains missing.

We will review the available information, work with the carrier where appropriate, and determine an appropriate resolution.

Items Damaged During Shipping

If your item arrives damaged, contact awsumthrift@gmail.com as soon as possible with your order number and clear photos of the damaged item, shipping container, packing materials, and shipping label.

Keep the item and all packaging while the issue is reviewed, as they may be needed for a carrier or insurance claim. Do not discard packaging or send the item back until we provide instructions.

Shipping Claims and Resolutions

We may request additional information to investigate a shipment issue or support a carrier or insurance claim. Coverage and claim approval depend on the applicable carrier or insurer’s terms.

We will review shipping issues and arrange an appropriate resolution, which may include a replacement when available or a refund. Because many of our items are unique, an identical replacement may not be available.

Returns and Refunds

Change-of-mind returns are not accepted. For damaged, incorrect, or significantly misdescribed items, please refer to our Return and Refund Policy.

Nothing in this policy limits rights or remedies available under applicable law.

Contact Us

For shipping questions or help with an order, email awsumthrift@gmail.com.